FAQ
Shipping and Returns
What is our return policy?
At Gingerlilly, we believe that it’s okay to change your mind. We offer easy returns, refunds or exchanges within 21 days. View our Returns Policy here.
How long does it take my return to be processed?
Upon receiving your returns, orders will be processed in three to five business days.
Do you offer free shipping?
Yes! Any orders over $100.00 within Australia qualify for free shipping and returns. View our Shipping & Returns Policy to find out more.
Do you ship internationally?
Yes, we have a flat rate of $25.00 for international shipping. Currently, we ship to NZ, UK, USA, Europe, Canada and Asia.
Can I track my order?
Absolutely! Don’t worry; we like knowing where the postie is, too. All orders are shipped with a tracking number. You will be emailed with your tracking number upon dispatch.
Orders and garment care
Can I cancel my order?
If you wish to cancel your order prior to it being dispatched, please contact: sales@gingerlilly.com.au
My order is incorrect. How do I fix this?
If you’ve received an order with incorrect items, please contact sales@gingerlilly.com.au
Are Gingerlilly products true to size?
Yes, Gingerlilly is true to size. All garments have been designed to move with your body, leaving you with a comfortable and cosy fit. Listed below is our size guide.
- XS (true 8)
- S (true 10)
- M (true 12)
- L (true 14)
- XL (true 16)
How do I care for my Gingerlilly pyjamas?
Gingerlilly ensures nothing but the best quality for our customers. Our pyjamas can be machine washed with warm or cold water and ideally worn in rotation. Our products are built to withstand the dryer, however, air drying is always more gentle and recommended to improve longevity.
Sustainability and Impact
Is Gingerlilly ethically made?
Absolutely. We pride ourselves on being impactful with our footprint and only work with certified manufacturers. We have long-standing relationships with our suppliers and have visited our manufacturers to ensure acceptable working conditions and quality.
Are your fabrics sustainable?
We are moving towards 100% sustainable fabrics, and we’re already making a huge impact by introducing recycled polyester. If you’re conscious about your impact like we are, we suggest purchasing natural fabrics such as bamboo, organic cotton, cotton and modal. To discover more about our fabrics, click here.