Returns Policy

Author: Adminstrator  

    • To return an item(s), please include the packaging slip that you received with your parcel and indicate the reason for the return.
    • Send the returned item(s) to the address which appears at the top of the packaging slip. Goods must be returned within 14 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
    • We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your account for future purchases if chosen. In exceptional cases a restocking fee may be charged.
    • Strictly no returns or exchanges on sale or discounted items.
    • If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include $X (cheque, money order or credit card details) for re-delivery within Australia. No re-delivery fee applies when exchanging size. If possible please include an alternative as we may have sold out of your first choice.
    • Refunds and exchanges are within 7 days of receipt.  The garment does need to undergo a quality check and then your refund will be processed. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Please allow 3-5 days for refunds to appear in your account.
    • Please note that delivery costs are not refundable in accordance with statutory rights, unless the goods are not as ordered (i.e. faulty or not as ordered)
    • All refunds can be held in credit against your membership for future purchases if requested. On occasion we may owe you an amount which is $5 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling customer service on 03 9329 2223.
    • Send all returns to: Gingerlilly Pty Ltd, PO Box 2066, Hotham Hill, Victoria 3051 Australia
    • Over the Christmas / New Years Period we understand that you may want to return items a little later. We have extended the return date for Christmas presents to be no later than Friday 20 January 2017. Have a great Xmas.